The other company allegedly hired never showed up Says he let us in but felt it was our fault for showing up Says he got duped as he let the wrong company in He let *** come to the home and do the work Says *** even called to verify the address on the same Tuesday We contacted this client the day before the visit and received confirmation to visit on Tuesday Says he thought *** was from the other company he hired *** says he got the confirmation but did not authorize or contact English Sweep *** say he went with the another company but did not cancel with English Sweep *** talked to another company that would have come the same day but it was raining Initial Business Response /* (1000, 5, 4) */ : I will research the matter and give mediator a call back : We do not have a current address on file for the consumer to mail the refund : Company refunded my account for $139.00, which I am completely satisfied withįinal Business Response /* (1000, 13, 0) */ Once I receive refund in the amount of $I will consider this compliant closedTo date, 10/23/at 8:PM Central time, my credit card has not been refundedConsumers Bewareįinal Consumer Response /* (3000, 12, 0) */ I want to comment on the response by English SweepMalfunction of their internet services does not remove the fact that it took business days and numerous of phone calls to secure the inspection report, and photos that do not show damage because they are of poor qualityI want to make clear that their response does not answer the reason why the chimney flue was not cleaned prior to inspection, why estimates are giving without proper research of parts and part availabiltyThe estimate we received in the amount of $2,3xx.xx was a random estimate not based on any factsEven after English Sweep confirmed parts, the estimate was not updated to show part cost and labor cost (The consumer indicated he/she DID NOT accept the response from the business.)
Initial Consumer Rebuttal /* (3000, 7, 3) */
Notes we met every requestWe submitted proposals but are unaware of inventories at any given momentWe did attempt to follow up with the supplierEvery attempt to conduct business as usual did not satisfy this clientWe regret failing any client and realize the public has other options at all timesThe clients fee has been refunded Unbeknownst to us, we were having issues with our U-Verse email serviceOur records revealed we had sent the emailsWe made several attempts to work with the client and sent the pictures but our equipment was challengedPer our
Initial Business Response /* (1000, 5, 3) */ Hearing news that there is $2,000+ in work needed to get a chimney in operational condition isn't easy for anyone to acceptRight off the bat, however, & his team at English Sweep had a plan and worked with us to get the required work done and split the balance to paying at the time of service and the remaining balance on the next visit days outThe men who came out to do the work were quick and courteous and explained things as they worked if any questions popped upThey cleaned up nicely and did a great jobWe had the crown rebuilt, the flu re-lined, tuckpointing done below the roofline and weather resistant spray appliedOverall, we are more than satisfied with the work done The only area of improvement English Sweep should focus on is customer satisfaction over the phoneEvery call into English Sweep led us to speak with a person named who seemed to dislike people, dislike his job or bothIf any of my phone conversations was my first impression of English Sweep, I'd probably still have a broken chimney today
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